Push® products are of the highest quality, ergonomically designed for optimal comfort and protection, while minimizing the restriction of your activities. At BraceLab, your satisfaction is important to us. If you have questions about your purchase or product information, please contact us at (888)235-8221. Note that our staff members are not medical professionals; for medical advice or brace recommendations, contact your healthcare provider.
When choosing your shipping option, please allow 1-2 business days for order processing, in addition to shipping times. BraceLab does not ship on weekends or holidays.
BraceLab wants you to be satisfied with your purchase from us. Push® Braces are guaranteed against any defect in materials or workmanship for 90 days from date of purchase, unless altered or laundered incorrectly (see product insert for instructions). BraceLab will pay to ship all replacement products.
To request an exchange or return within 30 days of purchase from BraceLab due to improper fit, contact us at firstname.lastname@example.org or (888)235-8221 for a Return Merchandise Authorization (RMA) number. If you have an issue with product workmanship within 90 days, please contact us. Customer Service is available 9:00AM to 5:00PM EST, Monday through Friday. Returns must be received by BraceLab within 15 days of your request. Note:
Please ensure you follow this policy for prompt resolution. If these conditions are not met, BraceLab may refuse a shipment; you will be notified and the product returned to you at your expense.
For insurance questions, please contact your provider; BraceLab is not able to provide this information. If you are filing your own insurance, please note many of the Push Braces have assigned HCPCS codes (also known as L-Codes):
|Push MetaGrip (off-the-shelf)||L-3924 (off-the-shelf / for patients)|
|Push MetaGrip (custom-fitted)||L-3923 (custom-fitted / for medical facilities)|
|Push med Wrist Brace and med Wrist Brace Splint||L-3908|
|Push med Ankle Brace, med Ankle Brace Aequi Flex and ortho Ankle Brace Aequi Junior||L-1902|
|Push ortho Ankle Foot Orthosis AFO||L-1930|
Other product L-codes have not been assigned as yet and are not available at this time.