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BraceLab Customer Service

Push® products are of the highest quality, ergonomically designed for optimal comfort and protection, while minimizing the restriction of your activities. At BraceLab, your satisfaction is important to us. If you have questions about your purchase or product information, please contact us at (888)235-8221. Note that our staff members are not medical professionals; for medical advice or brace recommendations, contact your healthcare provider.

Shipping & Handling

When choosing your shipping option, please allow 1-2 business days for order processing, in addition to shipping times. BraceLab does not ship on weekends or holidays.

Warranty

BraceLab wants you to be satisfied with your purchase from us. Push® Braces are guaranteed against any defect in materials or workmanship for 90 days from date of purchase, unless altered or laundered incorrectly (see product insert for instructions). BraceLab will pay to ship all replacement products.

Exchanges and Returns

To request an exchange or return within 30 days of purchase from BraceLab due to improper fit, contact us at support@bracelab.com or (888)235-8221 for a Return Merchandise Authorization (RMA) number. If you have an issue with product workmanship within 90 days, please contact us. Customer Service is available 9:00AM to 5:00PM EST, Monday through Friday. Returns must be received by BraceLab within 15 days of your request. Note:

  • All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit but must be unused.
  • You are responsible for return shipping; we recommend using a shipper with tracking support.
  • Refunds and exchanges will be issued within one business day of BraceLab receiving the original product. Replacement shipping is provided by BraceLab via USPS Priority Mail.
  • This policy does not apply to international orders. Please contact BraceLab for information.

Please ensure you follow this policy for prompt resolution. If these conditions are not met, BraceLab may refuse a shipment; you will be notified and the product returned to you at your expense.

Insurance Information

For insurance questions, please contact your provider; BraceLab is not able to provide this information. If you are filing your own insurance, please note many of the Push Braces have assigned HCPCS codes (also known as L-Codes):

Brace Code
Push MetaGrip (off-the-shelf) L-3924 (off-the-shelf / for patients)
Push MetaGrip (custom-fitted) L-3923 (custom-fitted / for medical facilities)
Push med Wrist Brace and med Wrist Brace Splint L-3908
Push med Ankle Brace, med Ankle Brace Aequi Flex and ortho Ankle Brace Aequi Junior L-1902
Push ortho Ankle Foot Orthosis AFO L-1930

Other product L-codes have not been assigned as yet and are not available at this time.

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