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Insurance Information

Insurance Information

PLEASE NOTE: This information is provided by BraceLab as a courtesy. We are not a medical provider and we do not file insurance. We are unable to provide any information beyond what is included below. Please contact your insurer with any questions about insurance, claims, or filing.

Please remember that following the guidelines given below does not guarantee reimbursement since reimbursement is the decision of each insurer.

INFORMATION FOR INDIVIDUALS who purchase the Push® and Push Sports® braces and want to submit a request for reimbursement from their insurance:

Medicare:

  • Fill out the CMS form for Durable Medical Equipment reimbursement.
  • Use the filing HCPCS code (L-code) for your brace listed below. Note: Some braces have no applicable code and filing for reimbursement for these braces will be denied.
  • Be sure to choose the option: “The provider or supplier is not enrolled with Medicare.” BraceLab does not have a National Provider Identifier Number (NPI number).

Other Insurers, Medicare Advantage, or Medicare Supplemental Plans:

  • You must contact your insurer to obtain the correct form to request reimbursement. BraceLab’s receipt (order confirmation) must be attached to the form which is being sent to the insurer. Use the appropriate HCPCS, or L-codes, listed below.

BraceLab assigned HCPCS codes (also known as L-Codes)

Note: Not all BraceLab braces qualify to receive an assigned code. Submitting a request for reimbursement for a brace for which there is no assigned code will result in denial.

To help you find the correct code, the first four digits of the SKU number that appear on the brace package are listed in the left column.

SKU Brace Name Assigned Code PDAC Letter
THUMB
3.10.2 Push MetaGrip NOTE:
The MetaGrip is unique as it has two assigned codes:
  • L-3924 (off-the-shelf) to be used by individuals. Add CG modifier for Medicare & some insurers.
  • L-3923 (custom-fitted) to be used by medical professionals. Add CG modifier for Medicare & some insurers.
 PDAC Letter
4.10.1 Push Sports Thumb Brace L-3924 PDAC Letter
WRIST
1.10.1 Push care Wrist Brace No assigned code Not applicable
2.10.1 Push med Wrist Brace L-3908 PDAC Letter
2.10.2 Push med Wrist Brace Splint L-3908 PDAC Letter
4.10.1 Push Sports Wrist Brace L-3908 PDAC Letter
4.10.2 Push Sports Wrist Support No assigned code Not applicable
11WS1 WriStable Wrist Brace No assigned code Not applicable
ELBOW
2.70.2 Push med Elbow Brace No assigned code Not applicable
2.70.1 Push med Elbow Brace Epi No assigned code Not applicable
4.70.1 Push Sports Elbow Brace No assigned code Not applicable
SHOULDER
2.50.3 Push med Shoulder Brace No assigned code Not applicable
2.50.2 Push med Shoulder Brace Plus L-3660 PDAC Letter
NECK
1.60.1 or 1.60.2 Push care Neck Brace No assigned code Not applicable
2.60.1 or 2.60.2 Push med Neck Brace L-0120 PDAC Letter
BACK
1.40.1 Push care Back Brace No assigned code Not applicable
2.40.2 Push med Back Brace L-0625 PDAC Letter
KNEE
1.30.2 Push care Knee Brace No assigned code Not applicable
2.30.1 Push med Knee Brace No assigned code Not applicable
4.30.1 Push Sports Knee Brace No assigned code Not applicable
2.30.2 Push med Patella Brace No assigned code Not applicable
4.30.2 Push Sports Patella Brace No assigned code Not applicable
ANKLE
1.20.1 Push care Ankle Brace No assigned code Not applicable
2.20.1 Push med Ankle Brace L-1902 PDAC Letter
2.20.2 Push med Ankle Brace Aequi Flex L-1902 PDAC Letter
3.20.1 Push ortho Ankle Brace Aequi L-1902 PDAC Letter
3.20.2 Push ortho Ankle Brace Aequi Junior L-1902 PDAC Letter
4.20.1 Push Sports Ankle Kicx L-1902 PDAC Letter
4.20.2 Push Sports Ankle Brace 8 No assigned code Not applicable
3.20.3 Push ortho Ankle Foot Orthosis (AFO) L-1930 PDAC Letter

Terms and Conditions

Orders cannot be changed or cancelled after submission. Please review your order for accuracy before submitting.

Shipping & Handling

When choosing your shipping option, please allow 1-2 business days for order processing in addition to shipping times. We make every effort to process orders the same day up to 1:00pm, but we cannot guarantee it. BraceLab does not ship on weekends or holidays.

BraceLab Warranty Information

BraceLab wants you to be satisfied with your purchase from us. All Push Braces and Push Sports Braces are guaranteed against any defect in materials or workmanship for 90 days from the date of purchase, unless altered or laundered incorrectly (see product insert for instructions).

Patient Exchanges & Returns

BraceLab offers free returns and exchanges to ensure that you get the correct size and fit.

For Fit or Sizing Exchanges or Returns:
  • To request an exchange or return due to improper fit, please call us at 888-235-8221 or email us at support@bracelab.com within 30 days of purchase to receive return instructions and an RMA authorization number. Exchanges and returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No exchanges or returns will be accepted without an RMA authorization number.
  • All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit but must be unused to be returned or exchanged.
For Defective Exchanges or Returns:
  • If you have an issue with product workmanship within 90 days, please contact us immediately at 1-888-235-8221 or support@bracelab.com. We will provide you with an RMA authorization number. Defective exchanges or returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No defective exchanges or returns will be accepted without an RMA authorization number.

BraceLab Customer Service is available weekdays from 9:00AM to 5:00PM EST, except on holidays.

Exchange braces and refunds on returns will be issued within two business days of BraceLab receiving the original product under the conditions stated above. Replacement shipping is provided free via USPS Priority Mail. If you require expedited shipment it must be paid in full and in advance of shipment.

These policies do not apply to international orders. Please contact BraceLab for information.

Please ensure you follow the above policies for prompt resolution. If these policies are not met, BraceLab may refuse your shipment – you will be notified and the product may be returned to you at your expense.

Therapist / Clinic / Reseller Exchanges and Returns

Exchanges can be made provided the original order was placed for a specific patient and the exchange or return request is made within 30 days of the original purchase. Exchanges and returns are not allowed on original orders of 4 or more braces.

You must contact BraceLab Support at 1-888-235-8221 or support@bracelab.com to obtain an RMA authorization number prior to sending any return or exchanged or defective product.

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