Exchanges, Returns, & Warranty
Exchanges & Returns for Individuals
BraceLab offers free returns and exchanges within 30 days of purchase to ensure that individuals obtain the correct size and fit. Only products that have not been worn past the fitting stage, have not been customized and are in their original packaging will be accepted. Contact us weekdays from 9:00 a.m. to 5:00 p.m. EST, except on holidays, at Support@BraceLab.com or 888-235-8221.
For Fit or Sizing Exchanges or Returns:
- To request an exchange or return due to improper fit, please call us at 888-235-8221 or email us at Support@BraceLab.com within 30 days of purchase to receive return instructions and an RMA authorization number. Exchanges and returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No exchanges or returns will be accepted without an RMA authorization number.
- All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit, but must be unused to be returned or exchanged.
For Defective Exchanges or Returns:
- If you have an issue with product workmanship within 90 days, please contact us immediately at 888-235-8221 or Support@BraceLab.com.We will provide you with an RMA authorization number. Defective exchanges or returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No defective exchanges or returns will be accepted without an RMA authorization number.
Exchange braces and refunds on returns will be issued within two business days of BraceLab receiving the original product under the conditions stated above. Replacement shipping is provided free via USPS Priority Mail. If you require expedited shipping, it must be paid in full in advance of shipment.
These policies do not apply to international orders. Please contact BraceLab for information.
Please make sure you follow the above policies for prompt resolution. If these policies are not met, BraceLab may refuse your shipment; you will be notified, and the product may be returned to you at your expense.
Exchanges & Returns for Therapist / Clinic / Reseller
Size exchanges can be made provided the original order was placed for a specific patient and the exchange or return request is made within 30 days of the original purchase. Exchanges and returns are not permitted on original orders of 4 or more braces.
If a patient/customer has an issue with product workmanship within 90 days, please contact us.
You must contact BraceLab Support at 888-235-8221 or Support@BraceLab.comto obtain an RMA authorization number prior to sending any return, exchange or defective product.
Returns must be received by BraceLab within 15 days of your request.
All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit, but must be unused.
These policies do not apply to international orders. Please contact BraceLab for information.
Please ensure you follow this policy for prompt resolution. If these conditions are not met, BraceLab may refuse your shipment; you will be notified, and the product may be returned to you at your expense.