What we collect
A minimum amount of personal information must be collected to fulfill your purchase and provide the necessary follow-up, such as:
- Brace size(s)
- Any medical credentials
- Contact information, including email address
Please note that we do not collect or store your financial information. All transactions are run through a third-party payment gateway service provider (such as Authorize.net or PayPal) whose core business is focused on security and encryption technology.
You may also choose to provide us with optional information so that we can enhance your shopping experience. This might include demographic details, for example, or how you heard about us. Again, this information helps us to better serve you, but you are not required to provide it.
What we do with your information
We use your personal information to fulfill your order and provide you with the highest quality products and services. This might include contacting you via email, mail, phone, or fax, depending on the information you have provided. Additionally, we may use your information for:
- Internal record keeping
- Improving our products and services
- Sharing any important consumer information you should have
- Meeting any legal requirements
Nobody likes spam! On rare occasion—no more than twice a year—we might send you a promotional email with a special offer or other information of interest; these emails will include an opt-out link if you do not wish to receive similar emails.
We may also use customer information in aggregate to optimize the website based on your interests.
Controlling your personal information
You can choose to restrict the collection or use of your personal information by calling us at 888-235-8221 or e-mailing us at Support@BraceLab.com. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of this information, please write to BraceLab, 2609 Atlantic Avenue, Suite 213, Raleigh, NC 27604-1549 USA.
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us at the above address. We will promptly update any erroneous information.
We are committed to keeping your information secure. To prevent unauthorized access or disclosure, we utilize physical, electronic, and management procedures to safeguard the information we collect. All financial transactions are encoded and processed offsite by a third-party payment gateway service provider (such as Authorize.net or PayPal) that complies with all payment card industry standards (PCI DSS).
In addition to personal information, most websites track and collect non-personal data. A cookie is a small file that a website might place in your browser to help developers better understand how visitors use the site, and ultimately provide you with a better website experience. A cookie does not give access to your computer or your personal information, other than the data you specifically choose to share.
When you visit BraceLab.com, a cookie is placed in your browser that allows us to gather information about your interaction with our website, such as which pages and products you view. BraceLab also utilizes third party services such as Google Analytics that may use a cookie to collect data like your IP address, cookie identifiers, and website activity. This helps us determine what pages and content visitors prefer. We do not sell or share this data with any other parties, nor do we participate in any remarketing campaigns that utilize your data to push our marketing to you on other sites.
Most web browsers (such as Google Chrome, Internet Explorer, and Safari) automatically accept cookies based on default privacy settings, but you can usually modify your browser setting to decline cookies if you prefer. Please note that this will make your web experiences less optimal. You also have the option of calling us at 888-235-8221 to place an order instead of using the website.
Links to other websites