BraceLab Privacy Policy

When you shop at BraceLab.com, you are entrusting us with your personal information. We appreciate that trust and endeavor to ensure that it is earned. First and foremost, we will not sell or share your personal information with other companies. And, you can control your preferences by contacting us at Support@BraceLab.com. For more details on how we use and protect your data, please read our privacy policy below.

What we collect

A minimum amount of personal information must be collected to fulfill your purchase and provide the necessary follow-up, such as:

  • Name
  • Brace size(s)
  • Any medical credentials
  • Contact information, including email address

Please note that we do not collect or store your financial information. All transactions are run through a third-party payment gateway service provider (such as Authorize.net or PayPal) whose core business is focused on security and encryption technology.

You may also choose to provide us with optional information so that we can enhance your shopping experience. This might include demographic details, for example, or how you heard about us. Again, this information helps us to better serve you, but you are not required to provide it.

What we do with your information

We use your personal information to fulfill your order and provide you with the highest quality products and services. This might include contacting you via email, mail, phone, or fax, depending on the information you have provided. Additionally, we may use your information for:

  • Internal record keeping
  • Improving our products and services
  • Sharing any important consumer information you should have
  • Meeting any legal requirements

Nobody likes spam! On rare occasion—no more than twice a year—we might send you a promotional email with a special offer or other information of interest; these emails will include an opt-out link if you do not wish to receive similar emails.

We may also use customer information in aggregate to optimize the website based on your interests.

Controlling your personal information

You can choose to restrict the collection or use of your personal information by calling us at 888-235-8221 or e-mailing us at Support@BraceLab.com. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of this information, please write to BraceLab, 2609 Atlantic Avenue, Suite 213, Raleigh, NC 27604-1549 USA.

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us at the above address. We will promptly update any erroneous information.

Security

We are committed to keeping your information secure. To prevent unauthorized access or disclosure, we utilize physical, electronic, and management procedures to safeguard the information we collect. All financial transactions are encoded and processed offsite by a third-party payment gateway service provider (such as Authorize.net or PayPal) that complies with all payment card industry standards (PCI DSS).

How we use cookies and other non-personal data

In addition to personal information, most websites track and collect non-personal data. A cookie is a small file that a website might place in your browser to help developers better understand how visitors use the site, and ultimately provide you with a better website experience. A cookie does not give access to your computer or your personal information, other than the data you specifically choose to share.

When you visit BraceLab.com, a cookie is placed in your browser that allows us to gather information about your interaction with our website, such as which pages and products you view. BraceLab also utilizes third party services such as Google Analytics that may use a cookie to collect data like your IP address, cookie identifiers, and website activity. This helps us determine what pages and content visitors prefer. We do not sell or share this data with any other parties, nor do we participate in any remarketing campaigns that utilize your data to push our marketing to you on other sites.

Most web browsers (such as Google Chrome, Internet Explorer, and Safari) automatically accept cookies based on default privacy settings, but you can usually modify your browser setting to decline cookies if you prefer. Please note that this will make your web experiences less optimal. You also have the option of calling us at 888-235-8221 to place an order instead of using the website.

Links to other websites

This privacy policy only pertains to BraceLab.com, and we are not responsible for any other website to which we might link. We encourage you to exercise caution on any website and review their privacy policy before sharing your information.

Thank you

Again, we appreciate the trust you place in us, we respect your right to privacy, and we work hard to keep your information secure. Any changes to our privacy policy will be posted here before they are enacted. If you have any questions or concerns, please contact our Customer Support team at 888-235-8221 or Support@BraceLab.com.

Terms and Conditions

Orders cannot be changed or cancelled after submission. Please review your order for accuracy before submitting.

Shipping & Handling

When choosing your shipping option, please allow 1-2 business days for order processing in addition to shipping times. We make every effort to process orders the same day up to 1:00pm, but we cannot guarantee it. BraceLab does not ship on weekends or holidays.

BraceLab Warranty Information

BraceLab wants you to be satisfied with your purchase from us. All Push Braces and Push Sports Braces are guaranteed against any defect in materials or workmanship for 90 days from the date of purchase, unless altered or laundered incorrectly (see product insert for instructions).

Patient Exchanges & Returns

BraceLab offers free returns and exchanges to ensure that you get the correct size and fit.

For Fit or Sizing Exchanges or Returns:
  • To request an exchange or return due to improper fit, please call us at 888-235-8221 or email us at support@bracelab.com within 30 days of purchase to receive return instructions and an RMA authorization number. Exchanges and returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No exchanges or returns will be accepted without an RMA authorization number.
  • All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit but must be unused to be returned or exchanged.
For Defective Exchanges or Returns:
  • If you have an issue with product workmanship within 90 days, please contact us immediately at 1-888-235-8221 or support@bracelab.com. We will provide you with an RMA authorization number. Defective exchanges or returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No defective exchanges or returns will be accepted without an RMA authorization number.

BraceLab Customer Service is available weekdays from 9:00AM to 5:00PM EST, except on holidays.

Exchange braces and refunds on returns will be issued within two business days of BraceLab receiving the original product under the conditions stated above. Replacement shipping is provided free via USPS Priority Mail. If you require expedited shipment it must be paid in full and in advance of shipment.

These policies do not apply to international orders. Please contact BraceLab for information.

Please ensure you follow the above policies for prompt resolution. If these policies are not met, BraceLab may refuse your shipment – you will be notified and the product may be returned to you at your expense.

Therapist / Clinic / Reseller Exchanges and Returns

Exchanges can be made provided the original order was placed for a specific patient and the exchange or return request is made within 30 days of the original purchase. Exchanges and returns are not allowed on original orders of 4 or more braces.

You must contact BraceLab Support at 1-888-235-8221 or support@bracelab.com to obtain an RMA authorization number prior to sending any return or exchanged or defective product.

©2021 BraceLab®. All Rights Reserved.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.