Purchase Order Account Terms and Conditions

Please complete the section below to certify your BraceLab purchase order account.

  1. Purchase Order sales terms are Net 30 Days from date of invoice.
  2. Prices quoted are FOB our facility in Raleigh, NC. Shipping and handling costs will be added to each order. Third party shipping is available for customers with their own shipping accounts.
  3. BraceLab shipments will be made by United States Postal Service (USPS), United Parcel Service (UPS), or Federal Express (FedEx).
  4. Purchase Orders must list only one shipping address and one shipment date. Please complete additional orders, with separate purchase order numbers, for multiple locations or dates.
  5. Shipment dates cannot be guaranteed. We make every effort to ship either same day or next day from our facility. Our shipping facility is closed on certain holidays; see our website for details.
  6. A charge of 1.5% per month will be charged on any past due outstanding balance.
  7. In the event an overdue account is turned over to an attorney or other agency for collection, suit is brought, or the balance is collected through any judicial proceeding, the account will be charged additional fees. The customer agrees to pay all reasonable attorney’s fees and court costs incurred by BraceLab or its affiliates to collect any overdue amounts.
  8. Purchase order privileges may be withdrawn by BraceLab at any time for reasonable cause.
  9. BraceLab will ship your order in the quantities and sizes that you specify. BraceLab cannot be responsible for errors made by a customer in entering quantities and sizes.
  10. Any discrepancies or claims must be filed by fax (1-888-762-6422) or email (support@BraceLab.com), within seven days from date of receipt of shipment.
  11. Changes to these terms and conditions may be made by BraceLab at any time. Any changes will be posted on our website site and emailed to the account address on file on, or before, the effective date of change.

Certification

By completing the fields below, you agree to Net 30 day terms and all other policies listed above.

Terms and Conditions

Orders cannot be changed or cancelled after submission. Please review your order for accuracy before submitting.

Shipping & Handling

When choosing your shipping option, please allow 1-2 business days for order processing in addition to shipping times. We make every effort to process orders the same day up to 1:00pm, but we cannot guarantee it. BraceLab does not ship on weekends or holidays.

BraceLab Warranty Information

BraceLab wants you to be satisfied with your purchase from us. All Push Braces and Push Sports Braces are guaranteed against any defect in materials or workmanship for 90 days from the date of purchase, unless altered or laundered incorrectly (see product insert for instructions).

Patient Exchanges & Returns

BraceLab offers free returns and exchanges to ensure that you get the correct size and fit.

For Fit or Sizing Exchanges or Returns:
  • To request an exchange or return due to improper fit, please call us at 888-235-8221 or email us at support@bracelab.com within 30 days of purchase to receive return instructions and an RMA authorization number. Exchanges and returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No exchanges or returns will be accepted without an RMA authorization number.
  • All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit but must be unused to be returned or exchanged.
For Defective Exchanges or Returns:
  • If you have an issue with product workmanship within 90 days, please contact us immediately at 1-888-235-8221 or support@bracelab.com. We will provide you with an RMA authorization number. Defective exchanges or returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No defective exchanges or returns will be accepted without an RMA authorization number.

BraceLab Customer Service is available weekdays from 9:00AM to 5:00PM EST, except on holidays.

Exchange braces and refunds on returns will be issued within two business days of BraceLab receiving the original product under the conditions stated above. Replacement shipping is provided free via USPS Priority Mail. If you require expedited shipment it must be paid in full and in advance of shipment.

These policies do not apply to international orders. Please contact BraceLab for information.

Please ensure you follow the above policies for prompt resolution. If these policies are not met, BraceLab may refuse your shipment – you will be notified and the product may be returned to you at your expense.

Therapist / Clinic / Reseller Exchanges and Returns

Exchanges can be made provided the original order was placed for a specific patient and the exchange or return request is made within 30 days of the original purchase. Exchanges and returns are not allowed on original orders of 4 or more braces.

You must contact BraceLab Support at 1-888-235-8221 or support@bracelab.com to obtain an RMA authorization number prior to sending any return or exchanged or defective product.

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