Terms & Conditions
Push® products are of the highest quality, ergonomically designed for optimal comfort and protection, while minimizing the restriction of your activities. As our logo says, Embrace Functional Freedom!
Shipping & Handling
At BraceLab, your satisfaction is important to us. If you have questions about your purchase or need product information, please contact us at 888-235-8221 or Support@BraceLab.com.
Orders
Orders cannot be changed or cancelled after submission. Please review your order for accuracy before submitting. Note that our staff members are not medical professionals; for medical advice or brace recommendations you must contact your healthcare provider.
Shipping Options
When choosing your shipping option, please allow 1-2 business days for order processing in addition to shipping times. We make every effort to process orders the same day up to 1:00 p.m. EST, but we cannot guarantee it. BraceLab does not ship on weekends or holidays.
Warranty
BraceLab wants you to be satisfied with your purchase from us. All Push Braces and Push Sports Braces are guaranteed against any defect in materials or workmanship for 90 days from the date of purchase, unless altered or laundered incorrectly (see product insert for instructions).
Exchanges & Returns
Exchanges & Returns for Individuals
BraceLab offers free returns and exchanges within 30 days of purchase to ensure that individuals obtain the correct size and fit. Only products that have not been worn past the fitting stage, have not been customized, and are in their original packaging with the package inserts will be accepted. Contact us weekdays from 9:00 a.m. to 5:00 p.m. EST, except on holidays, at support@bracelab.com or 888-235-8221.
For Fit or Sizing Exchanges or Returns:
- To request an exchange or return due to improper fit, please call us at 888-235-8221 or email us at support@bracelab.com within 30 days of purchase to receive return instructions and an RMA authorization number. Exchanges and returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No exchanges or returns will be accepted without an RMA authorization number.
- Braces may be tried on for sizing and fit but must be unused to be returned or exchanged.
For Defective Exchanges or Returns:
- If you have an issue with product workmanship within 90 days of purchase, please contact us immediately at 888-235-8221 or support@bracelab.com. We will provide you with an RMA authorization number. Defective exchanges or returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No defective exchanges or returns will be accepted without an RMA authorization number.
Exchange braces and refunds on returns will be issued within two business days of BraceLab receiving the original product under the conditions stated above. Replacement shipping is provided free via USPS Priority Mail. If you require expedited shipping, you must pay it in full in advance of shipment.
These policies do not apply to international orders. Please contact BraceLab for information.
Please make sure you follow the above policies for prompt resolution. If these policies are not met, BraceLab may refuse your shipment; you will be notified, and the product may be returned to you at your expense.
Exchanges & Returns for Therapist/Clinic/Reseller
Size exchanges can be made provided the original order was placed for a specific patient and the exchange or return request is made within 30 days of the original purchase. Exchanges and returns are not permitted on original orders of 4 or more braces.
If a patient/customer has an issue with product workmanship within 90 days, please contact us, or have the patient contact us directly.
You must contact BraceLab Support at 888-235-8221 or support@bracelab.comto obtain an RMA authorization number prior to sending any return, exchange or defective product.
Returns must be received by BraceLab within 15 days of your request.
All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit, but must be unused.
These policies do not apply to international orders. Please contact BraceLab for information.
Please ensure you follow this policy for prompt resolution. If these conditions are not met, BraceLab may refuse your shipment; you will be notified, and the product may be returned to you at your expense.