Push® products are of the highest quality, ergonomically designed for optimal comfort and protection, while minimizing the restriction of your activities. At BraceLab, your satisfaction is important to us. If you have questions about your purchase or product information, please contact us at (888)235-8221. Note that our staff members are not medical professionals; for medical advice or brace recommendations, contact your healthcare provider.
Please allow 1-2 business days for order processing, in addition to shipping times. BraceLab does not ship on weekends or holidays.
BraceLab wants you to be satisfied with your purchase from us. Push® Braces are guaranteed against any defect in materials or workmanship for 90 days from date of purchase, unless altered or laundered incorrectly (see product insert for instructions). BraceLab will pay to ship all replacement products via USPS Priority Mail.
To request an exchange or return within 30 days of purchase from BraceLab due to improper fit, contact us at email@example.com or (888)235-8221 for a Return Merchandise Authorization (RMA) number. If you have an issue with product workmanship within 90 days, please contact us. Customer Service is available 9:00AM to 5:00PM EST, Monday through Friday. Returns must be received by BraceLab within 15 days of your request. Note:
Please ensure you follow this policy for prompt resolution. If these conditions are not met, BraceLab may refuse a shipment; you will be notified and the product returned to you at your expense.
Patients: BraceLab is a supplier, not a medical provider. We do not file insurance nor are we able to answer insurance questions. Please contact your insurer with any questions about claims/filing. Information below is for individuals who purchased a brace/s and want to submit a request for reimbursement from their insurer:
Following these guidelines does not guarantee reimbursement, as that is each insurer’s decision.
Facility BuyersBraceLab is a supplier, not a medical provider. We do not file insurance nor are we able to answer insurance questions. Please contact the insurer with any questions about claims/filing.