Orders cannot be changed or cancelled after submission. Please review your order for accuracy before submitting.
Shipping & Handling
When choosing your shipping option, please allow 1-2 business days for order processing in addition to shipping times. We make every effort to process orders the same day up to 1:00pm, but we cannot guarantee it. BraceLab does not ship on weekends or holidays.
BraceLab Warranty Information
BraceLab wants you to be satisfied with your purchase from us. All Push Braces and Push Sports Braces are guaranteed against any defect in materials or workmanship for 90 days from the date of purchase, unless altered or laundered incorrectly (see product insert for instructions).
Patient Exchanges & Returns
BraceLab offers free returns and exchanges to ensure that you get the correct size and fit.
For Fit or Sizing Exchanges or Returns:
- To request an exchange or return due to improper fit, please call us at 888-235-8221 or email us at support@bracelab.com within 30 days of purchase to receive return instructions and an RMA authorization number. Exchanges and returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No exchanges or returns will be accepted without an RMA authorization number.
- All braces returned for improper fit must be in new condition with the original product inserts and packaging. Braces may be tried on for sizing and fit but must be unused to be returned or exchanged.
For Defective Exchanges or Returns:
- If you have an issue with product workmanship within 90 days, please contact us immediately at 1-888-235-8221 or support@bracelab.com. We will provide you with an RMA authorization number. Defective exchanges or returns must be received by BraceLab within 15 business days of the RMA authorization number issuance. No defective exchanges or returns will be accepted without an RMA authorization number.
BraceLab Customer Service is available weekdays from 9:00AM to 5:00PM EST, except on holidays.
Exchange braces and refunds on returns will be issued within two business days of BraceLab receiving the original product under the conditions stated above. Replacement shipping is provided free via USPS Priority Mail. If you require expedited shipment it must be paid in full and in advance of shipment.
These policies do not apply to international orders. Please contact BraceLab for information.
Please ensure you follow the above policies for prompt resolution. If these policies are not met, BraceLab may refuse your shipment – you will be notified and the product may be returned to you at your expense.
Therapist / Clinic / Reseller Exchanges and Returns
Exchanges can be made provided the original order was placed for a specific patient and the exchange or return request is made within 30 days of the original purchase. Exchanges and returns are not allowed on original orders of 4 or more braces.
You must contact BraceLab Support at 1-888-235-8221 or support@bracelab.com to obtain an RMA authorization number prior to sending any return or exchanged or defective product.
